Privacy Policy
Last Update: January 20, 2025
This Privacy Policy describes how Kometmöbel (the "Website," "we," "us," or "our") collects, uses, and shares personal data when you visit kometmoebel.de (the "Website"), use our services, make a purchase, or otherwise interact with the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, Website visitor, or any other person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, and take any other steps required by law.
How We Collect and Use Your Personal Data
To provide the Services, we collect as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, meet any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Data Do We Collect?
The type of personal data we obtain about you depends on how you interact with our Website and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be linked with you. The following sections describe the categories and specific types of personal data we collect.
Information We Collect Directly from You
The information you provide directly through our Services may include:
- Contact information, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security.
- Customer support information, including the information you include in your communications with us, such as when you send a message through the Services.
For some features of the Services, you may need to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and account, including device information, browser information, network connection information, IP address, and other information about your interaction with the Services.
Information We Receive from Third Parties
Finally, we may receive information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Companies that support our Website and Services, like Shopify.
- Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you request to fulfill our contract with you.
If you visit our Website, open or click emails we send, or interact with our Services or advertisements, we or third parties we collaborate with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties is treated in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.
How We Use Your Personal Data
Providing Products and Services: We use your personal data to provide you with the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipments, facilitating returns and exchanges, and other features and functions related to your account. We may also improve your shopping experience by allowing Shopify to sync your account with other Shopify Services you may want to use. In this case, Shopify processes your data according to its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising: We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or mail, and showing you advertisements for products or services. This may include using your personal data to better tailor the Services and advertisements on our Website and other websites. If you reside in the EEA, the legal basis for this data processing activity is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
Security and Fraud Prevention: We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this data processing activity is our legitimate interest in ensuring the security of our Website for you and other customers under Art. 6(1)(f) GDPR.
Communication with You and Service Improvement: We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Website. Specific information about the cookies we use in connection with providing our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Website and Services (including storing your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Website to better tailor the services, products, and advertisements on our Website and other websites.
Most browsers automatically accept cookies by default. However, you can configure your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may affect your user experience and may result in certain Services, including certain features and general functionalities, not working properly or being unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
How We Share Personal Data
Under certain circumstances, we may share your personal data with third parties for the purpose of contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include:
- Sharing with service providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- Sharing with business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
- Sharing when you instruct us, request us, or otherwise consent to share certain information with third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
- Sharing with our affiliates or within our corporate group in our legitimate interest to run a successful business.
- Sharing in connection with a business transaction such as a merger or bankruptcy, to fulfill all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce all applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal data about users for the purposes outlined above under "How We Collect and Use Your Personal Data" and "How We Share Personal Data":
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Providers and third parties who perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers) |
| Commercial information such as order details, shopping information, and customer support information | Business and marketing partners |
| Internet or other similar network activities such as usage data | Affiliates |
| Geolocation data such as locations determined via an IP address or other technical means | Affiliates |
We will not use or disclose your personal data without your consent or for purposes that would lead to conclusions about your personal data.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, that content is public and accessible by anyone.
We have no control over who has access to the information you make available to others, and cannot guarantee that parties with access to this information will respect your privacy or store it securely. We are not responsible for the privacy or security of information you make publicly available or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-Party Websites and Links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be accessed by other users of the Services and/or users of those third-party platforms without restrictions on use by us or third parties. The inclusion of such links does not automatically imply endorsement of the content of such platforms or their owners or operators, unless disclosed in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact information below and request deletion of this data.
At the time of this Privacy Policy's effectiveness, we are not aware of collecting personal data from individuals under the age of 16 that we "sell" or "share" (as these terms are defined under applicable law).
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We recommend that you avoid using insecure channels to provide us with sensitive or confidential information.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and apply only in certain circumstances. In certain cases, we may deny your request within the legally permitted scope.
- Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
- Right to Deletion: You may have the right to request deletion of the personal data we hold about you.
- Right to Rectification: You may have the right to request the correction of inaccurate personal data we hold about you.
- Right to Portability: You may have the right to request a copy of the personal data we hold about you and, in certain circumstances and with certain exceptions, request the transfer of this data to third parties.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or object to the processing of your personal data for purposes that constitute "targeted advertising" under applicable privacy laws. Please note: If you visit our Website with the "Global Privacy Control" opt-out preference signal enabled, we will treat this as an automatic request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Website.
- Restriction of Processing: You may have the right to ask us to stop or limit the processing of your personal data.
- Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to Appeal: If we reject your request, you may have the right to appeal our decision. You can do this by directly replying to our rejection.
Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the opt-out option displayed in our emails to you. If you opt out, we may still send you emails unrelated to advertising, such as about your account or orders.
You can exercise these rights as stated on our Website or by contacting us at the contact information below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can respond to your request. Under applicable laws, you may designate an authorized agent to submit requests on your behalf. Before we accept such a request from an agent, we must obtain proof that you have authorized them to act on your behalf. Additionally, we may need to confirm your identity directly with us. We will respond to your request as required by applicable law.
To exercise your rights, please contact us at the following:
Kometmöbel (the "Website")
Email: info@kometmoebel.de
Phone: +49 302239952811
Website: https://www.kometmoebel.de