Free returns in the following cases:
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Defective or damaged goods upon receipt
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Incorrect item delivery (different from your order)
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Transport damage
In these cases, we will cover the full return shipping costs. Please contact us beforehand at info@kometmoebel.de or +49 3022 39952811 .
Return for other reasons
If you wish to return the item for other reasons (e.g., if you don't like it), you will be responsible for the return shipping costs. We offer the following options:
Return options (Germany)
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DHL return label : 7.90 € per parcel
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Freight forwarding pickup (for furniture): €79.00
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Own shipping company : You choose the carrier
Return options (Europe)
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DHL Europe Return : 19.90 € per parcel
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Freight forwarding Europe : 99,00 €
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Island surcharge : 100,00 € additional
How the return works
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Contact us within 30 days of receipt of goods
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We will send you the return instructions
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You return the goods (in original packaging and unused)
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We will refund the amount within 14 days of receipt of goods
Important instructions
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The refund will be made to the original means of payment
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Keep the proof of shipment until the refund has been processed
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The goods must be returned in their original, unused condition with all parts
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No right of withdrawal applies to personalized goods
Contact for inquiries
Our customer service will be happy to help you:
Email : info@kometmoebel.de
Phone : +49 3022 39952811
Mon-Fri : 9:00-18:00
As of September 2025
Kometmöbel – your partner for quality bathroom solutions